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===Information for Patients===
===Information for Patients===
- Collection Site Open Hours
<u>- Patient Rights:</u>


- Patient Rights
Patient Consent - [https://hawkesbaylabmanual.co.nz/wiki/images/1/16/Patient_Consent_Information.pdf Click here]
 
Code of Rights - [https://www.hdc.org.nz/your-rights/about-the-code/code-of-health-and-disability-services-consumers-rights/ Click here]
 
<u>- Collection Site Open Hours:</u>


- Feedback Channels
{| class="wikitable"
{| class="wikitable"
!Hawke's Bay Hospital Laboratory
!Hawke's Bay Hospital Laboratory
!Central Hawke's Bay Health Centre Laboratory
!Central Hawke's Bay Health Centre Laboratory
!
!Patient Rights
|-
|-
|
|
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Disabled access and toilets are available within the Central Hawke's Bay Health Centre.
Disabled access and toilets are available within the Central Hawke's Bay Health Centre.
!
|
Patient Consent - [https://hawkesbaylabmanual.co.nz/wiki/images/1/16/Patient_Consent_Information.pdf Click here]
Code of Rights - [https://www.hdc.org.nz/your-rights/about-the-code/code-of-health-and-disability-services-consumers-rights/ Click here]
|-
|-
!Napier Health Centre Laboratory
!Napier Health Centre Laboratory
!Wairoa Hospital Laboratory
!Wairoa Hospital Laboratory
!
!Feedback
|-
|-
|
|
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Ph 06 8389710 ext 4859
Ph 06 8389710 ext 4859


Disabled access is through the main door to the Wairoa Health Centre and down the lift to the basement where the Laboratory service is located. Toilets are available within the Wairoa Health Centre.
Disabled access is through the main door to the Wairoa Health Centre.
!
 
|
Use the lift to go down to the basement where the Laboratory service is located.
If you would like to provide feedback after a Blood Collection procedure please complete a Patient Satisfaction Survey form - [https://rb.gy/psbq8v click here].
 
Toilets are available within the Wairoa Health Centre.
|}


<u>- Feedback Channels:</u>


If you would like to provide feedback after a <u>Blood Collection procedure,</u> please complete a Patient Satisfaction Survey form - [https://rb.gy/psbq8v click here].


If you have a specimen specific enquiry, please [mailto:laboratory.office@hbdhb.govt.nz click here].


We will typically acknowledge and respond to your email within 2 working days.


If you have a <u>specimen specific enquiry,</u> please [mailto:laboratory.office@hbdhb.govt.nz click here]. We will typically acknowledge and respond to your email within 2 working days.




If you would like to provide a service feedback or concern to the laboratory, please [mailto:feedback@hbdhb.govt.nz click here].


The Hawke's Bay Hospital Consumer Engagement Team will acknowledge your feedback within 20 working days.
If you would like to provide a <u>service feedback or concern</u> to the laboratory, please [mailto:feedback@hbdhb.govt.nz click here]. The Hawke's Bay Hospital Consumer Engagement Team will acknowledge your feedback within 20 working days.
|}


===Key Contacts===
===Key Contacts===
AKernaghan
204

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