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===Information for Patients=== | ===Information for Patients=== | ||
- | <b><u>- Patient Rights:</u></b> | ||
- | Patient Consent - [https://hawkesbaylabmanual.co.nz/wiki/images/1/16/Patient_Consent_Information.pdf Click here] | ||
Code of Rights - [https://www.hdc.org.nz/your-rights/about-the-code/code-of-health-and-disability-services-consumers-rights/ Click here] | |||
<b><u>- Collection Site Open Hours:</u></b> | |||
{| class="wikitable" | {| class="wikitable" | ||
!Hawke's Bay Hospital Laboratory | !Hawke's Bay Hospital Laboratory | ||
!Central Hawke's Bay Health Centre Laboratory | !Central Hawke's Bay Health Centre Laboratory | ||
|- | |- | ||
| | | | ||
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Ph 8781308 ext 2452 | Ph 8781308 ext 2452 | ||
Disabled access is via the courtyard by Zac's Cafe and toilets are available within Villa 8. | |||
| | | | ||
Lab open hours: Mon - Fri 0730-1700 | Lab open hours: Mon - Fri 0730-1700 | ||
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Ph 06 8587797 ext 5553 | Ph 06 8587797 ext 5553 | ||
Disabled access and toilets are available within the Central Hawke's Bay Health Centre. | |||
|- | |- | ||
!Napier Health Centre Laboratory | !Napier Health Centre Laboratory | ||
!Wairoa Hospital Laboratory | !Wairoa Hospital Laboratory | ||
|- | |- | ||
| | | | ||
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Ph 06 8341815 ext 4142 | Ph 06 8341815 ext 4142 | ||
Disabled access and toilets are available within Napier Health Centre. | |||
| | | | ||
Lab open hours: Mon – Fri 0730 – 1630 | Lab open hours: Mon – Fri 0730 – 1630 | ||
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Ph 06 8389710 ext 4859 | Ph 06 8389710 ext 4859 | ||
Disabled access is through the main door to the Wairoa Health Centre. | |||
| | |||
Use the lift to go down to the basement where the Laboratory service is located. | |||
Toilets are available within the Wairoa Health Centre. | |||
|} | |||
<b><u>- Feedback Channels:</u></b> | |||
If you would like to provide feedback after a <u>Blood Collection procedure,</u> please complete a Patient Satisfaction Survey form - [https://rb.gy/psbq8v click here]. | |||
If you have a <u>specimen specific enquiry,</u> please [mailto:laboratory.office@hbdhb.govt.nz click here]. We will typically acknowledge and respond to your email within 2 working days. | |||
The Hawke's Bay Hospital Consumer Engagement Team will acknowledge your feedback within 20 working days. | If you would like to provide a <u>service feedback or concern</u> to the laboratory, please [mailto:feedback@hbdhb.govt.nz click here]. The Hawke's Bay Hospital Consumer Engagement Team will acknowledge your feedback within 20 working days. | ||
===Key Contacts=== | ===Key Contacts=== | ||
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|- | |- | ||
|Tony Morgan | |Tony Morgan | ||
|HOD Transfusion Medicine (Blood | |HOD Transfusion Medicine (Blood Bank) | ||
|2629 | |2629 | ||
| | | | ||
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[[File:CHL-Logo.png|none|thumb|link=https://www.chl.co.nz/test-manager/]] | [[File:CHL-Logo.png|none|thumb|link=https://www.chl.co.nz/test-manager/]] | ||
Website by Chris Greenwood 2022 | Website by Chris Greenwood 2022 | ||