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===Information for Patients=== | ===Information for Patients=== | ||
- | <b><u>- Patient Rights:</u></b> | ||
- | Patient Consent - [https://hawkesbaylabmanual.co.nz/wiki/images/1/16/Patient_Consent_Information.pdf Click here] | ||
Code of Rights - [https://www.hdc.org.nz/your-rights/about-the-code/code-of-health-and-disability-services-consumers-rights/ Click here] | |||
<b><u>- Collection Site Open Hours:</u></b> | |||
{| class="wikitable" | {| class="wikitable" | ||
!Hawke's Bay Hospital Laboratory | !Hawke's Bay Hospital Laboratory | ||
!Central Hawke's Bay Health Centre Laboratory | !Central Hawke's Bay Health Centre Laboratory | ||
|- | |- | ||
| | | | ||
| Line 52: | Line 53: | ||
Ph 8781308 ext 2452 | Ph 8781308 ext 2452 | ||
Disabled access is via the courtyard and toilets are available within Villa 8. | Disabled access is via the courtyard by Zac's Cafe and toilets are available within Villa 8. | ||
| | | | ||
Lab open hours: Mon - Fri 0730-1700 | Lab open hours: Mon - Fri 0730-1700 | ||
| Line 62: | Line 63: | ||
Disabled access and toilets are available within the Central Hawke's Bay Health Centre. | Disabled access and toilets are available within the Central Hawke's Bay Health Centre. | ||
|- | |- | ||
!Napier Health Centre Laboratory | !Napier Health Centre Laboratory | ||
!Wairoa Hospital Laboratory | !Wairoa Hospital Laboratory | ||
|- | |- | ||
| | | | ||
| Line 90: | Line 84: | ||
Ph 06 8389710 ext 4859 | Ph 06 8389710 ext 4859 | ||
Disabled access is through the main door to the Wairoa Health Centre | Disabled access is through the main door to the Wairoa Health Centre. | ||
Use the lift to go down to the basement where the Laboratory service is located. | |||
Toilets are available within the Wairoa Health Centre. | |||
|} | |||
<b><u>- Feedback Channels:</u></b> | |||
If you would like to provide feedback after a <u>Blood Collection procedure,</u> please complete a Patient Satisfaction Survey form - [https://rb.gy/psbq8v click here]. | |||
If you have a <u>specimen specific enquiry,</u> please [mailto:laboratory.office@hbdhb.govt.nz click here]. We will typically acknowledge and respond to your email within 2 working days. | |||
The Hawke's Bay Hospital Consumer Engagement Team will acknowledge your feedback within 20 working days. | If you would like to provide a <u>service feedback or concern</u> to the laboratory, please [mailto:feedback@hbdhb.govt.nz click here]. The Hawke's Bay Hospital Consumer Engagement Team will acknowledge your feedback within 20 working days. | ||
===Key Contacts=== | ===Key Contacts=== | ||
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|- | |- | ||
|Tony Morgan | |Tony Morgan | ||
|HOD Transfusion Medicine (Blood | |HOD Transfusion Medicine (Blood Bank) | ||
|2629 | |2629 | ||
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Website by Chris Greenwood 2022 | Website by Chris Greenwood 2022 | ||
Reviewed | Reviewed April 2025 | ||
Latest revision as of 02:14, 6 August 2025
Welcome to the Te Whatu Ora Te Matau a Māui Hawke's Bay Laboratory services Manual and test guide. Departmental information, guidance documents, and policies can be found in the sidebar on the left (desktop only).
The lab test guide can be searched in the search bar below, or at any time from the search bar at the top of the page. Alternatively a full list of available tests is available here: Full test list here (click)
Search tests here:
Tests not listed here will be referred to our reference laboratory Canterbury Health Laboratories (CHL) - Click here
Search entire manual here:
Information for Patients
- Patient Rights:
Patient Consent - Click here
Code of Rights - Click here
- Collection Site Open Hours:
| Hawke's Bay Hospital Laboratory | Central Hawke's Bay Health Centre Laboratory |
|---|---|
|
Lab open hours: 24/7 Phlebotomy hours at Villa 8: Mon – Fri 0800 – 1700 Ph 8781308 ext 2452 Disabled access is via the courtyard by Zac's Cafe and toilets are available within Villa 8. |
Lab open hours: Mon - Fri 0730-1700 Phlebotomy hours: Mon – Fri 0730 – 1600 Ph 06 8587797 ext 5553 Disabled access and toilets are available within the Central Hawke's Bay Health Centre. |
| Napier Health Centre Laboratory | Wairoa Hospital Laboratory |
|
Lab open hours: Mon – Fri 0800 – 1700 Phlebotomy hours: Mon – Fri 0800 – 1700 Ph 06 8341815 ext 4142 Disabled access and toilets are available within Napier Health Centre. |
Lab open hours: Mon – Fri 0730 – 1630 Phlebotomy hours: Mon – Fri 0730 – 1500 Ph 06 8389710 ext 4859 Disabled access is through the main door to the Wairoa Health Centre. Use the lift to go down to the basement where the Laboratory service is located. Toilets are available within the Wairoa Health Centre. |
- Feedback Channels:
If you would like to provide feedback after a Blood Collection procedure, please complete a Patient Satisfaction Survey form - click here.
If you have a specimen specific enquiry, please click here. We will typically acknowledge and respond to your email within 2 working days.
If you would like to provide a service feedback or concern to the laboratory, please click here. The Hawke's Bay Hospital Consumer Engagement Team will acknowledge your feedback within 20 working days.
Key Contacts
| Name | Position | Internal ext | Ext Ph |
|---|---|---|---|
| Andrew Burns | Clinical Director | 027 243 1754 | |
| Tim Aitken | Laboratory Manager | 022 122 0645 | |
| Pam Russell | Quality Manager | 2538 | |
| Grace Lim | HOD Haematology | 6249 | |
| Mari-Sann van Aardt | HOD Biochemistry | 2449 | |
| Lynne Morgan | HOD Pre-Analytical | 2603 | |
| Tony Morgan | HOD Transfusion Medicine (Blood Bank) | 2629 | |
| Neil Campbell | HOD Microbiology | 2630 | |
| Jade Chetty | HOD Histology | 2485 | |
| Rebecca Warwick | POCT Quality Manager | 2453 | 027 246 6724 |
Website by Chris Greenwood 2022
Reviewed April 2025